These terms apply to purchases made through flowerstoresingapore.com.
1. About Blossom Singapore
Blossom Singapore is operated by [insert legal business name].
Business correspondence address: [insert business correspondence address].
For order enquiries, please use the contact channels listed on our Contact us page.
2. Placing an order
Please check the selected product, size, delivery details, recipient’s telephone number and card message before submitting your order.
Provide accurate contact information so we can reach you if clarification is needed. You should be authorised to share the recipient’s details for the purpose of fulfilling the gift.
3. Order acknowledgement and acceptance
An automated order acknowledgement confirms that we have received your order details. It does not, by itself, confirm that we can fulfil the order.
If we cannot fulfil your order because of availability, delivery restrictions, a material listing error or another genuine issue, we will contact you promptly. We will not charge a higher price or provide a materially different product without your agreement.
If we cannot agree on a suitable alternative, we will cancel the affected item and refund the amount paid for it, including any delivery charge that no longer applies.
4. Prices and payment
Prices are shown in Singapore dollars unless clearly stated otherwise.
The price depends on the product and variation selected. Applicable delivery charges and optional additions will be disclosed before payment.
Payment must be successfully completed before dispatch. Available payment methods are shown at checkout.
5. Product descriptions and substitutions
Product images illustrate the intended appearance of an arrangement. Natural flowers may vary in shade, shape and stage of opening.
Our Flower substitutions policy explains how unavailable flowers, foliage, wrapping and containers are handled. Significant changes will be discussed with the purchaser.
6. Delivery
Delivery is subject to the address, date and service agreed for your order. Our Delivery information page explains delivery windows, recipient availability, access restrictions and redelivery arrangements.
Please contact us promptly if your order has not arrived within its agreed delivery window.
7. Changes, cancellations and refunds
Requests to change or cancel an order depend on its preparation and dispatch progress. Our Cancellations & refunds policy sets out the available options and how to report a problem.
Nothing in these terms excludes or restricts consumer rights that cannot lawfully be excluded or restricted.
8. Personal information
We use the personal information provided with an order for purposes such as processing payment, arranging delivery and providing customer support.
Please read our Privacy policy for details about how personal information is collected, used, shared and protected.
9. Resolving concerns
Please contact us first with your order number and the details of your concern so we can investigate and work towards a resolution.
This does not prevent you from seeking assistance from an appropriate consumer organisation, tribunal or court.
10. Applicable law and updates
These terms are governed by the laws of Singapore, subject to any mandatory consumer protections that apply to your purchase.
We may update these terms for future orders. The terms presented when your order was placed will apply to that order.