How do I place an order?
Choose your flowers, select the available size and delivery options, and add them to your cart. At checkout, enter the recipient’s details and your contact information, then review the order before paying.
Why does the price change when I choose a size?
The price shown on a collection page is the lowest available variation price. Larger sizes or other options may cost more. The product page displays the price for your selected option before you add it to your cart.
Can I choose a delivery date and time?
Choose from the dates and delivery services available when selecting your flowers. All delivery times are shown in Singapore time.
Standard delivery windows are time ranges rather than exact arrival times. If preferred-time delivery is available, its options and additional fee will be displayed.
Do you offer same-day delivery?
Same-day delivery is available only when an eligible date and service can be selected for your order. Availability depends on the ordering time and operating schedule.
Please see Delivery information for the current delivery windows and cut-off times.
How much does delivery cost?
Delivery charges depend on the service and destination. Any applicable service upgrades or area surcharges are shown before payment.
Please review the final order total. Our Delivery information page explains the available services.
Can I include a personal message?
Yes. Enter your card message in the designated field at checkout. Please check names, spelling and wording before submitting your order.
Will the flowers look exactly like the photos?
Natural flowers vary in shade, shape and stage of opening. If a variety is unavailable, we may use flowers of equal or greater value and a similar style.
Please read our Flower substitutions page for details.
What if the recipient is not available?
We will try to contact the recipient or purchaser to agree on the next step. Where a suitable handover cannot be arranged, redelivery may be needed.
Any additional delivery fee will be confirmed before another attempt is arranged.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Available options depend on whether preparation or dispatch has started.
Please read Cancellations & refunds for the full policy.
How can I check my order?
If you placed the order using your account, open My account and select My orders. You can also contact us with your order number and the email address used at checkout.
What if something is wrong with my delivery?
Contact us promptly with your order number and a description of the issue. Photographs are helpful where available. We will review the situation and discuss an appropriate resolution.